🧾 Refund & Returns Policy
Effective Date: 2 June 2025
At Simply Solitude (Pty) Ltd, we provide specialized services including forensic investigations, digital data solutions, and legal services. Due to the customized and time-sensitive nature of our offerings, we maintain a strict no-refund policy once services have been confirmed or commenced.
1. Nature of Services
Our services are:
- Non-tangible and customized: Tailored to each client’s specific needs.
- Time-sensitive: Often requiring immediate action and allocation of resources.
- Initiated upon confirmation: Commencement involves significant preparation and commitment of our team.
2. Service Confirmation and Scheduling
Upon engaging our services, clients will:
- Provide necessary information and documentation.
- Agree to a defined scope of work and timeline.
- Confirm understanding of our no-refund policy.
This process ensures clarity and mutual agreement before any work begins.
3. No Refunds Policy
Given the nature of our services:
- All sales are final: Once a service is confirmed, no refunds will be issued.
- Non-transferable: Services cannot be transferred to another party.
- No cancellations: After confirmation, cancellations are not permitted.
This policy is in place to ensure the integrity of our operations and the commitment of resources to each client’s case.simplysolitude.com
4. Exceptions & Discretion
While our policy is strict, we understand that unforeseen circumstances can arise. In such cases:
- Written requests: Clients may submit a written request detailing their situation.
- Case-by-case review: We will review the request and determine if any accommodations can be made.
- No guarantees: Approval of exceptions is at the sole discretion of Simply Solitude (Pty) Ltd.simplysolitude.com
📩 Contact
For any questions or concerns regarding this policy, please contact us at:
📧 Email: admin@simplysolitude.com